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常見問題Customer FAQs
常見問題
Shopping and ordering
Gift boxes and customization
Products and Tea
Membership and Activities
Customer service and contact
How do I place an order on the website?
You can directly select the tea or gift set you want to buy on the product page, click "Add to Cart" and then proceed to the checkout page. Follow the instructions to fill in your shipping information and payment method to complete your order.
Can I modify my order after placing it?
Please contact us immediately via our official LINE account or customer service email after placing your order, and we will assist you with the modifications.👉Estimated delivery days within China:Convenience store delivery takes about 2-3 days, home delivery takes about 1-2 days.🔈During peak holiday periods, delivery times may be longer, subject to announcements from logistics companies and their official websites.
How can I confirm if my order was successful?
After payment is completed, the system will automatically send an order confirmation email to your email address. You can also log in to your member account to check the status in "My Orders".
Can I specify the shipping date or time?
You can specify a date in the remarks, and we will do our best to arrange shipment; however, the actual arrival time still depends on the logistics situation.For official LINE inquiries, please click the link below for corporate purchasing or bulk orders ⬇️https://lin.ee/T9po79p
Do you offer pre-order items?
Some teas are available for pre-order, and the shipping date for pre-ordered items will be indicated on the page.
What happens if payment fails or is overdue?
The system will automatically cancel the order. You can then place a new order and complete the payment.
What should I do if I haven't received a confirmation email after making payment?
Please check your spam/junk mail folder first. If you still haven't received it, please contact us and we will help you confirm the order status.
Is it permissible to issue a uniform invoice?
We will issue an electronic invoice based on the order information and ship it together with the order.
What payment methods are available?
Currently, it supports payments via Oasis Payments, including credit cards (VISA / Master / JCB), convenience store codes, ATM transfers, LINE Pay, and Apple Pay.
What delivery methods are available?
Currently, we offer Black Cat Delivery, convenience store pickup (the four major convenience store chains), and mail services.
Do you offer overseas shipping?
We currently offer overseas shipping services (actual shipping costs apply). For bulk orders or international shipping needs, please contact our customer service representatives.
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